Mitsubishi Print Media Help (note that we use 6 inch media therefore spacers are not required)
Sometimes the ink ribbon can snap or rip – if it does try wrapping extra around the furthest roll nice and tight until it holds.
If there are lines down the print don’t be alarmed there should be some alcohol wet wipes in the electronics box and you need to clean the thermal head (delicately) just close the Booth or Mirror for 10 minutes and follow this video – https://youtu.be/j779tUSIDt8. Be sure to power of the printer and let it cool. It can take a couple of attempts to get clean but if you use a torch you can usually see the marks on the print head that need cleaning.