Terms and Conditions

General Terms

Hired equipment will remain the property of FAB Events Limited at all times.

During the period of hire, the Client is solely responsible for the hire goods and must insure against all risks.

The Client undertakes to keep the hired goods in excellent order and condition and to return all equipment to FAB Events Limited in such order and condition.

Stickers and branding cannot be used without the prior permission of FAB Events Limited.

Nothing can be attached to the furniture / machines without the permission of FAB Events Limited.

FAB Events Limited staff and subcontractors may wear branded work wear throughout the duration of the booking unless arrangements have been agreed before the booking has been made.

FAB Events Limited will be allowed handout promotional material to any guests who request it during the operation or setup periods.

All printed material generated as part of the booking, such as prints, keyrings or other merchandise may contain the FAB Events Limited branding such as the website or logo, unless arrangements have been agreed before the booking has been made.

Booking Deposits and Payments

FAB Events Limited can only secure a date once a deposit has been received and the details agreed. The deposit amount is usually 20% of the total package fee and is non refundable with 2 exceptions;

1) When the engagement has been cancelled by FAB Events, in this case, the full amount will be refunded immediately.

2) The event is cancelled by a Government Act, or provision of our entire service is banned under Government Guidance or Law.

The final balance of any booking must be paid 7 days before the start date and time indicated in the booking confirmation. If the final balance is not received in full by this time FAB Events LTD reserve the right to refuse to provide services on this booking and the deposit and any subsequent payments will be non refundable.

Date Changes and Flexibility

If for any reason you wish to change the date of your booking, we can transfer any balances paid, across to a new booking for the same client (subject to availability *). If the new booking is within 12 months of the original event date, FAB Events Ltd will honour the existing services and previously agreed fees for the new booking. Where the new booking takes place more than 12 months from the original event date, the service offering and pricing may be different.

*Availability can be shared upon request and secondary dates held for 7 days once requested or longer if agreed in advance by FAB Events.

Delivery, Installation and Collection

FAB Events Limited will endeavour wherever possible to ensure that pre-agreed delivery and collection times are adhered to. Unless otherwise agreed FAB Events Limited require at least 1 Hours clear access to any locations where our items are to be installed before use.

Unless otherwise agreed, all services are installed and delivered 1 hour before the start time of the event. Items are also collected and removed at the end of the hire period. Additional charges and idle time maybe added should services / equipment be required to be installed at an earlier time. Idle time charges vary based on the services and booking. These charges start at £15 per hour.

Should the event space require access via a lift or stairs this should be advised by the Client prior to completing a booking, and may be subject to an additional charge. FAB Events Limited reserves to right to refuse installation of the hired equipment should it feel the location is not suitable / safe to do so.

Once on location the hired equipment cannot be moved from one site to another by the Client. An additional charge may apply for wait time if a site is not available for set up at the time stated for delivery.

An additional full-day hire fee may apply if items are not ready for collection end date / time stated on the booking confirmation.

In the event of any equipment requiring repair as a result of the Client’s negligence, misuse or abuse, then the Client shall bear the cost of any such repair.

In the event that the goods are damaged beyond economical repair, or are lost, the Client shall bear the full write-off cost. The Client shall report to FAB Events Limited in writing within 48 hours of the event, any damage to or loss of equipment. Write-off costs for each product are available upon request.

Dance Floor Installation Conditions

We must be able to reach the install location with our wheeled trolleys so we ask you to check that ramped or lift access is available. We do not allow tables, chairs, stickers, transfers or decorations to be placed on the dance floor. Please check with us before proceeding with a booking if you are unsure of these conditions. If our installation team arrive at the venue and feel that the conditions are unsuitable we reserve the right to refuse the installation without refund unless explicitly agreed in writing by us. Do not use metallic confetti or confetti cannons on these starlit floors it can cause them to short circuit and stop working, we cannot be held responsible if this happens and damages may be charged. As with all electrical products we advise that no drinks are spilled onto the dance floor or its power supply as this may cause the lights to switch off. We ask that you as the client request the venue / entertainment to remind guests not to take drinks on the dance floor.

Entertainers, DJs and Musicians

All performers will assess the site on arrival and provide a risk assessment to the client identifying any possible risks/dangers in relation to their performance.

FAB Events Limited ensures all performers hold their own public liability insurance.

Photo booths, Magic mirrors, Smart Booths, Virtual Photo booth and Selfie Services

Due to the nature of our Smart Booth, the booth relies on a reliable internet connection via cellular service we include or a reliable venue Wi-Fi. If there is no reliable internet connection, all captures and shares will be queued and uploaded after the event.

Our table “Selfie” services and Virtual Photo Booths rely on guests using their own smart phones or camera enabled device as well as their own provision to internet whether that be a cellular service or the venues provided Wifi. The client should check that the venue has appropriate cellular reception or a reliable WiFi service that guests can access before placing a booking.

Our backdrop sizes are specified on the Backdrops page. We reserve the right to exclude these from the package at the point of installation if the appropriate clearance is not available at the requested install location and no refund will be given.

In the event of any printer malfunctions with our print service, our attendant will endeavour to fix and reprint any missing prints at the event or at the end of the hire period whilst on site. In the rare occasion where this cannot happen, we will print these missing prints within 7 days of the event ending and provide these in the post to you in which instance you will be offered a £50 refund for the inconvenience caused.

Refunds Policy

Should any of our machines breakdown over the course of your event, or an item of furniture arrive damaged due to no fault of the client or their guests, FAB Events Limited will refund this machine(s)/item(s) on a pro-rata basis.


In the unlikely event of FAB Events cancelling the agreement due to a Force Majeure Event as specified in these terms and conditions, we will endeavor to offer you an alternative service of style and cost for you to approve. In the event that you do not approve of the replacement or no replacement is available, We will offer you a full refund.

These terms and conditions are designed to offer protection to both parties. As the Client you can request to cancel the booking, however the following charges will apply:

Cancellation by the client

0-7 Days from engagement – 100% of the agreed fee.

8-14 Days from engagement – 75% of the agreed fee.

15-90 Days from engagement – 50% of the agreed fee.

90 + Days (Deposit Fee Only)

The above cancellation fees are an important part of the terms and conditions agreement and are accepted by the client on payment of a booking deposit. This cancellation policy applies to hire items only. Any custom, printed, or bespoke items are non-refundable. Management and design fees will be calculated on a pro-rata basis, based on how much work has been carried out to date.

All cancellation fees must be paid within 10 days of cancelling the booking.

Force Majeure Event

A “Force Majeure Event” occurs where a party is unable to comply with its obligations under this Contract for a reason outside of its control (such as war, fire, death, illness or other capacity certified by a properly qualified medical practitioner, epidemic, accident, civil commotion, national calamity, order of Government or Local Authority having jurisdiction in the matter, changes in law, foreign government policy, act of God) and which is not attributable to any act or failure to take preventive action by FAB Events or the Client.

Late Payment and Liability

You will indemnify us against any and every expense, financial loss, claim or proceedings whatsoever or damage to or loss of property arising out of the delivery, use, non-use, repossession, collection or return of the equipment or any part of it.

In accordance with late payment legislation, our company charges debt recovery costs and interest on late payments (the Bank of England Reference rate plus 5%). This means that interest will continue to accrue daily on your outstanding debt from the date the debt became due.

We will be entitled at any time if you break this contract or if any proceedings are commenced in which your solvency is called into question we will be entitled at any time to terminate this contract with immediate effect and to repossess any or all of the equipment. Such termination will affect our right to recover from you any money due to us under this contract or damages for breach of contract.

You authorise us as your agent to enter any land or premises where we believe any equipment to be, in order to inspect or repossess it.


FAB Events Limited accepts no responsibility for any injuries or claims whilst using FAB Events Limited’s
hired equipment / performers.

Any delays by the venue or booker will not influence the finish time, extensions will be at the discretion of the operator. In the rare event of any delays to our service due to late arrival, technical difficulties will be added to the time at the end of the booking in the first instance. If both FAB Events Limited and the client deem this is unappropriate, a refund may be discussed on a per item, pro-rota basis however the refund amount will never exceed the amount of the booking fee.

FAB Events Limited reserve the right to work in a safe environment. If at any time our operators feel compromised or intimidated by the behaviour of guests or they feel the equipment may be in danger of damage, we reserve the right to immediately withdraw from the event. No refund will be issued.

When using the photobooth all children under the age of 14 must be accompanied by an adult.

Any dissatisfaction of service provided by us must be made during the operating time of the booking, so that we can attempt to rectify the situation. We cannot be held responsible for any disruption to service caused by any third parties, be it the venue, it’s staff, other suppliers or guests.

FAB Events Limited reserves the right to substitute and/or subcontract any goods for appropriate alternatives in the event that the actual goods quoted for are not available.